Returns will be only accepted if the product is not working or received in damaged condition. We can’t accept returns if you just don’t like the product
Returns
Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We have two types of return policies.
- Self Return – The customer has to send the product to our warehouse through any courier. Once we receive the product and verify it, We will process the full refund. (Address will be provided to the customer’s email). Customers have to pay the shipping cost to return.
- Company Return – We will arrange the pickup from the customer’s address. Once we receive the product and verify it, We will send you 80% of your order amount as a refund ( We can not refund shipping and handling fees)
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
– Gift cards
– Downloadable software products
– Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
– Book with obvious signs of use
– CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
– Any item not in its original condition, is damaged or missing parts for reasons not due to our error
– Any item that is returned more than 15 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first recheck your bank account.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to our warehouse (the address will be provided in the customer’s email)
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to our warehouse (the address will be provided in the customer email)
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over Rs.1000, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
COD (Cash On Delivery) Refund Policy
The refund will proceed through UPI bank transfer for the payments made through COD for any order. Customer has to provide their bank account details to proceed with the refund. All the provided data will be kept confidential and private. The company will not disclose it publically we only use this information to proceed with the refund.
COD (Cash On Delivery) Refund Process
Refunds will only proceed if the product is not working or received in damaged condition. After the return & refund request is approved, the customers have to send the product back to our warehouse (The address will be provided to the customer’s email). Customers will pay the shipping cost to return (Not refundable by the company)
Once your return is received and inspected, customers will receive an online form link to submit their bank account details. The refund will transfer** to that particular bank. account.
** Subject to approval
For more information email us at – [email protected]